FAQ's

VIXII is a jewellery brand based in the UK, and the world's first demi-fine label specialising in Lab Grown Polki Diamonds. We create colourful, characterful pieces using uncut lab-grown diamonds, vibrant hand painted enamel, all of our styles are handcrafted by skilled artisans in India. Every piece is completely one of a kind and 'beautifully imperfect'.

Demi-fine sits between fine jewellery and fashion jewellery, pieces that are beautifully made and designed to last, at a price that doesn't require a special occasion. At VIXII, demi-fine means real craftsmanship, real stones, and real quality.

A few things. We use lab-grown Polki (uncut) Diamonds, a world first in terms of durability and quality at this price point. Every stone is irregular by nature, which means every piece is genuinely unique. We pair those stones with bold enamel colours and handcrafted cord bracelets, resulting in jewellery that has real character. Nothing here is mass-produced.

Every VIXII piece is proudly handcrafted in India by a team of skilled artisans, honouring centuries of Polki jewellery-making tradition while bringing something fresh and contemporary to the craft with our Lab Grown Polki Diamonds.

A Polki diamond is an uncut diamond, used in its natural, irregular form rather than being perfectly faceted and polished like a traditional diamond. Polki diamonds have been used in Indian jewellery for centuries and are prized for their raw, organic beauty. Each stone looks slightly different, which is the whole point.

VIXII uses lab-grown versions of Polki diamonds, created in a controlled environment using the same physical and chemical processes that form diamonds in nature, but without any mining. Our Lab Grown Polki Diamond are a world first, durable, sustainable, and just as beautiful as their mined counterparts. They are not simulants or alternatives, they are real diamonds.

Yes. Because our diamonds are lab-grown, they require no mining and have a significantly lower environmental impact than mined stones. Sustainability is built into how we make everything.

No, and that's the intention. Each uncut Polki diamond is irregular in shape, which means every VIXII piece is genuinely one of a kind. Minor variations between pieces are a feature, not a flaw. This is the beauty of working with uncut stones.

Our debut collection, Irregular, is made up of colourful cord necklaces, bracelets and earrings.

We sell earrings! Rings aren't available yet, but watch this space — new categories are part of the VIXII world we're building.

Each colourway within our collections is produced in limited quantities, and some styles do sell out. We announce restocks and new drops via our newsletter and social channels, so be sure to follow us or sign up to be the first to know!

We don't currently offer jewellery customisation on the website, but we'd love to hear your ideas and wishlist styles! Feel free to email care@vixiiworld.com and we'll pass your feedback on to our small but mighty design team.

We currently deliver across India.

Delivery options and charges are shown at checkout. All prices are inclusive of applicable taxes.

Yes, within 4 hours of full payment being made. Email us at care@vixiiworld.com with the subject heading 'Cancellation', supplying your order number and address.

All VIXII pieces are sent in a branded jewellery box designed to be gifted to your loved ones directly.

Yes. Once your order has been dispatched, you will receive an email with your tracking details. If you have any questions about your delivery, email us at care@vixiiworld.com.

We accept returns only if an item you receive has a manufacturing defect, is damaged in transit, is not the item you ordered, does not match the description, specifications or images shown on our website at the time of your purchase, or is delivered after the delivery date confirmed to you (other than for reasons beyond our reasonable control). Apart from these, the only other request we accept is a one-time size replacement. We do not accept returns, exchanges or refunds for change of mind or incorrect selection.

Please notify us at care@vixiiworld.com within 1 day of delivery, quoting your order number and attaching photographs of the item. We will confirm the return address in writing and bear the cost of return shipping. Once we have received and inspected the item, we will, at your choice, either replace it with an identical piece (subject to availability) or refund the full price paid, including the original delivery charges.

We don't offer exchanges. We accept a one-time replacement with the same design in a different size where the size delivered does not fit you. Requests must be made by emailing care@vixiiworld.com, and the item must be returned unworn, undamaged and unaltered, in its original packaging, with all tags, certificates and the original invoice. Replacement is subject to availability; if the size is not available, we will issue a credit note of equal value. Earrings and engraved, personalised or custom-made pieces are not eligible. Full details are in our Terms & Conditions.

Where a refund is due, we will credit the full amount to the original payment method, without deducting delivery or transaction charges, within 7 working days of receiving the returned item (or, where no return is required, of approving the refund). Your payment gateway or card company may take up to 15 working days to credit your account.

Because every VIXII piece is handcrafted and features an uncut stone, minor natural variations between pieces, including small irregularities in the stone, slight differences in cord tension, or subtle variation in enamel, all are a deliberate and celebrated part of our unique designs. These characteristics are not considered faults and are not grounds for a return or refund.

VIXII pieces are designed to be lived in, but a little care goes a long way. To prolong the beauty of your piece we recommend you:

• Remove your pieces before swimming, bathing, or exercising
• Avoid contact with perfume, lotions, or harsh chemicals
• Clean gently with a soft cloth
• Buff with a soft, lint-free jeweller or silver polishing cloth to restore shine
• Store in your VIXII box when not wearing

Our cords are made to a high standard, but like all cord jewellery, regular exposure to moisture, sweat, or chemicals can affect their appearance over time. Following the care guidance above will help keep your pieces looking their best.

Yes. If your piece needs a repair, contact us at care@vixiiworld.com and we'll advise on the best course of action.

Every piece we create is a reflection of our commitment to timeless design and exceptional craftsmanship. To uphold this promise, each piece is covered under a limited warranty from the date of purchase:

• 12 months warranty against manufacturing defects in material or workmanship
• 6 months warranty on gold plating

Email us at care@vixiiworld.com, we're a small team and we genuinely love hearing from our customers. Whether it's a question about a product, an order query, or you just want to share how you're wearing your pieces, we're here for you!

Find us on Instagram and TikTok at @vixiiworld, and on Pinterest. We share behind-the-scenes content, new drops, styling inspiration, and the real story of building VIXII from the ground up.

Not currently, VIXII is online only for now. We do occasionally appear at events and pop-ups all across the UK, which we'll always announce via our social channels and newsletter first, so be sure to sign up!