This website is operated by DAWN HAVEN JEWELLERY PRIVATE LIMITED (VIXII). Please read these Terms & Conditions carefully before using our site or purchasing from us.
I. INTRODUCTION
This website is operated by DAWN HAVEN JEWELLERY PRIVATE LIMITED (VIXII). Throughout the site, the terms “we”, “us” and “our” refer to DAWN HAVEN JEWELLERY PRIVATE LIMITED (VIXII). DAWN HAVEN JEWELLERY PRIVATE LIMITED (VIXII) offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service” or “Terms”), including those additional terms, conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms & Conditions. If you do not agree to all the terms and conditions of this agreement, we respect your choice not to access the website or use any services.
Our website is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to exhibit and sell our products and services to you.
II. SITE ACCESS & CHANGES
Our website changes regularly and access to this site is permitted on a temporary basis. We aim to update our site regularly, and may change the content at any time, including the product details and pricing without notice. If the need arises, we may suspend access to our site or suspend services indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material. Please be informed that you are also responsible for ensuring that all persons who access our site through your Internet connection are aware of these terms, and that they comply with them.
III. CONTRACT
No contract will exist between you and DAWN HAVEN JEWELLERY PRIVATE LIMITED (VIXII) for the sale of any product unless and until DAWN HAVEN JEWELLERY PRIVATE LIMITED (VIXII) has accepted your order with a confirmation email and a full payment is deducted from your credit / debit card or via Paypal / any other means of online or accepted payment. Our acceptance of your order brings into existence a legally binding contract between us. Only adults (as may be defined in the jurisdiction you are based in; in India, persons who have completed 18 years of age, under the Indian Contract Act, 1872) are entitled to enter into legally binding contracts and to register or make purchases on our website (the “Age Requirements”).
DAWN HAVEN JEWELLERY PRIVATE LIMITED (VIXII) reserves the right not to accept your order or, if the case arises, terminate the contract agreed upon between the user and us, in the event that we are unable to obtain authorization for the full and agreed payment. Additionally:
(i)if shipping restrictions apply to a particular item in the jurisdiction where the product is sought to be delivered;
(ii)if the item ordered does not meet our quality control standards and is withdrawn;
(iii)the item is or becomes out of stock; and / or
(iv)if there is an error in pricing or content,
we retain the right to reject your order or terminate the contract, as the case may be. We may also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable for any direct, indirect and / or consequential loss, damage or expenses arising from our not accepting your order or terminating the contract for the reasons stated herein, and we shall have no liability to you by way of compensation, other than to refund the full amount paid for the goods in question, without any deduction, to the original payment method.
IV. PAYMENT
By purchasing items on our website, you confirm that the PayPal account or credit / debit card that is being used is yours or that you have been specifically authorized by the owner of the PayPal account or credit / debit card to use it. All credit / debit cardholders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment, we will not be liable for any delay or rejection and / or termination and / or non-delivery. Payment modes accepted by us are clearly identified in the appropriate section of the website.
All credit / debit card transactions on this site are processed using Razorpay Payments Private Limited, which is a secure online payment gateway which encrypts your card details in a secure host environment.
The prices payable for ordered items are as set out in our website INR. Additional taxes may be applicable subject to the jurisdiction involved. Delivery charges will be clearly displayed when selected and included in the total cost.
V. ORDER CANCELLATION
Unless you cancel your order within 4 hours after full payment has been made, acceptance of your order and completion of the contract between you and DAWN HAVEN JEWELLERY PRIVATE LIMITED (VIXII) will be deemed complete. The items ordered will be endeavored to be dispatched as per the timelines prescribed at the check-out page.
To cancel your order, you must notify us of your decision by email using the subject heading ‘Cancellation’ and supplying your order number and address. Returns and replacements after delivery are governed only by Sections VI and VII below.
VI. RETURNS: DEFECTIVE, DAMAGED OR INCORRECT ITEMS
We accept returns only in the circumstances set out in this Section VI and, for size replacements, in Section VII. If an item you receive:
(i)has a manufacturing defect;
(ii)is damaged in transit;
(iii)is not the item you ordered;
(iv)is delivered after the delivery date confirmed to you (other than for reasons beyond our reasonable control),
please notify us at care@vixiiworld.com within 1 day of delivery, quoting your order number and attaching photographs of the item.
We will confirm the return address in writing and bear the cost of return shipping. Once we have received and inspected the item and confirmed that it falls within paragraph 13 above, we will, at your choice, either replace it with an identical piece (subject to availability) or refund the full price paid, including the original delivery charges. We will not refuse a refund for an item that falls within paragraph 13 above.
Damage caused by normal wear and tear, misuse, accident, improper care or storage, or by any alteration, resizing or repair carried out by anyone other than us, is not a manufacturing defect. Other than as set out in this Section VI and in Section VII, we do not accept returns, exchanges or refunds, including for change of mind or incorrect selection.
VII. SIZE REPLACEMENTS AND REFUNDS
In the unlikely event that you are unhappy with your order please don’t hesitate to contact us at care@vixiiworld.com. We remain committed to providing our best service to each of our users / customers and remain available to address your concerns.
Where a refund is due under these Terms, we will credit to original source account, credit or debit card originally used for the purchase with the full amount due, without deducting delivery or transaction charges, within 7 working days of receiving the returned item (or, where no return is required, of approving the refund). Your payment gateway, debit / credit card company may take 15 working days to credit your account.
VIII. WARRANTY & CARE
Every piece we create is a reflection of our commitment to timeless design and exceptional craftsmanship. Meticulously crafted and thoughtfully finished, your jewellery is designed to be cherished for years to come. To uphold this promise, each piece is covered under a limited warranty from the date of purchase. Coverage includes:
1 (one) year warranty against manufacturing defects in material or workmanship
6 (six) months warranty on gold plating
While our pieces are created to endure, their longevity is also influenced by the care they receive. This warranty does not cover:
Natural wear and tear that occurs over time with regular use
Tarnishing or changes in finish due to exposure to moisture, humidity, chemicals, perfumes, cosmetics, or perspiration
Damage resulting from accidents, improper handling, misuse, or inadequate storage
Any alterations, modifications, or repairs carried out by third parties
Loss of stones or damage caused by impact or external force
This warranty is a testament to our dedication to quality and applies exclusively to manufacturing defects. It does not extend to damage arising from external factors or everyday usage. We recommend handling your jewellery with care and storing it thoughtfully to preserve its beauty and finish over time.
IX. INTELLECTUAL PROPERTY
The entire content of this website, including all jewelry designs, photographs, logo, copyright, trademarks and other intellectual property rights it contains, including the use of the name ‘DAWN HAVEN JEWELLERY PRIVATE LIMITED (VIXII)’ and ‘VIXII’ is the sole property of DAWN HAVEN JEWELLERY PRIVATE LIMITED (VIXII).
You may store, print and display the content supplied solely for your own personal use and you may draw the attention of others within your organization to material posted on our site. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this website, nor may you use any such content in connection with any business or commercial enterprise. By using this service, you agree that you will not attempt to undermine the integrity of this website or its contents.
X. CHANGES TO TERMS & CONDITIONS
You can review the most current version of the Terms & Conditions at any time on this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms & Conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Please note that your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes your acceptance of those changes.
XI. AGREEMENT
These Terms and Conditions constitute the entire agreement between you and DAWN HAVEN JEWELLERY PRIVATE LIMITED (VIXII) regarding your accessing our website, any sale, purchase and / or use of the items displayed / exhibited herein. This agreement supersedes any prior agreements or understandings related to the subject matter herein. No modification of these terms and conditions shall be binding unless agreed upon in writing by both parties.
Nothing in these Terms excludes or limits any right or remedy you have as a consumer under applicable law, including, where they apply to you, the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020 of India.
XII. CONTACT INFORMATION
If you have any questions about these Terms & Conditions, please contact us at care@vixiiworld.com.
Grievance Officer (India): In accordance with the Consumer Protection (E-Commerce) Rules, 2020, the details of our Grievance Officer are: Name: Prabhakaran; Designation: Head of Operations; Email: care@vixiiworld.com. We will acknowledge any complaint within 48 hours and resolve it within one month of receipt. Our Privacy Notice sets out how to raise a grievance about your personal data.
