In the unlikely event that you are unhappy with your order please don’t hesitate to contact us at care@vixiiworld.com. We remain committed to providing our best service to each of our users / customers and remain available to address your concerns.
Unless you cancel your order within 4 hours after full payment has been made, acceptance of your order and completion of the contract between you and DAWN HAVEN JEWELLERY PRIVATE LIMITED (VIXII) will be deemed complete. The items ordered will be endeavored to be dispatched as per the timelines prescribed at the check-out page.
To cancel your order, you must notify us of your decision by email at care@vixiiworld.comusing the subject heading ‘Cancellation’ and supplying your order number and address.
We accept returns only in the circumstances set out below and, for size replacements, in the Size Replacements section. If an item you receive (i) has a manufacturing defect; (ii) is damaged in transit; (iii) is not the item you ordered; (iv) does not match the description, specifications (including metal purity, hallmark, weight or gemstone details) or images shown on our website at the time of your purchase; or (v) is delivered after the delivery date confirmed to you (other than for reasons beyond our reasonable control), please notify us at care@vixiiworld.com within 1 day of delivery, quoting your order number and attaching photographs of the item.
We will confirm the return address in writing and bear the cost of return shipping. Once we have received and inspected the item and confirmed that it falls within paragraph 13 of our Terms & Conditions, we will, at your choice, either replace it with an identical piece (subject to availability) or refund the full price paid, including the original delivery charges. We will not refuse a refund for an item that falls within paragraph 13 of our Terms & Conditions.
Damage caused by normal wear and tear, misuse, accident, improper care or storage, or by any alteration, resizing or repair carried out by anyone other than us, is not a manufacturing defect. Other than as set out here, we do not accept returns, exchanges or refunds, including for change of mind or incorrect selection.
Each item / piece created by DAWN HAVEN JEWELLERY PRIVATE LIMITED (VIXII) is put through stringent quality checks and adheres to internationally recommended standards. Apart from the returns described above, the only other post-delivery request we accept is a one-time replacement of a [ring, bangle, bracelet or chain] with the same design in a different size, where the size delivered does not fit you. Size replacement requests must be made within [3] days of delivery, and the item must be returned unworn, undamaged and unaltered, in its original packaging, with all tags, certificates and the original invoice. Replacement is subject to availability of the design in the size required; if it is not available, we will issue a credit note of equal value. Items that have been engraved, personalised, custom-made or made to your specified size, and earrings (for hygiene reasons), are not eligible for size replacement. Unless the size delivered differs from the size you ordered (in which case paragraph 13 of our Terms & Conditions applies and we bear all costs), you bear the cost of shipping the item to us and we bear the cost of dispatching the replacement.
Where a refund is due, we will credit to original source account, credit or debit card originally used for the purchase with the full amount due, without deducting delivery or transaction charges, within 7 working days of receiving the returned item (or, where no return is required, of approving the refund). Your payment gateway, debit / credit card company may take 15 working days to credit your account.
These terms form part of our Terms & Conditions.
